1. Our Commitment

We want every customer to be happy with every order. If something is not quite right, the guidelines below explain when and how you can send items back and obtain a replacement or a refund. These rules are drafted to align with the Colorado Consumer Protection Act and other applicable U.S. regulations.

2. Eligibility Window

  • Thirty-Day Limit – You must start the return process within 30 calendar days of the purchase date shown on your receipt or confirmation e-mail.
  • Product Condition – Only merchandise that is unopened or lightly used (meaning at least 80 % of the original contents remain) and still in its original, undamaged packaging qualifies.
  • Exclusions – Items marked “final-sale,” download codes, or gift cards cannot be returned unless they arrive damaged or defective.

3. How to Request a Return

  1. E-mail us at highbud-420@outlook.com to obtain a Return Merchandise Authorization (RMA).
  2. Include your order number, the product name, and the reason for the return. If the item is defective, attach clear photos showing the issue.
  3. Wait for our response with the RMA number and shipping instructions. Parcels received without an RMA may be refused and returned to sender.

4. Packing & Shipping Your Parcel

  • Re-pack the item with all accessories, freebies, and paperwork that originally came with it.
  • Affix the RMA number on the outside of the box.
  • Non-defective returns – You are responsible for prepaid, trackable shipping back to our Denver warehouse.
  • Damaged or incorrect items – We will e-mail you a prepaid label or reimburse reasonable postage once the defect is confirmed.

5. Promotional Bundles & Free Gifts

Returning any portion of a promotional bundle means all bonus items must also be returned. If a free gift is missing, its retail value will be deducted from your refund (shipping charges excluded).

6. Inspection & Approval

When your parcel reaches us, our Quality Control team will:

  1. Verify the RMA number, product condition, and completeness of the return.
  2. Approve, partially approve, or deny the claim based on the criteria in § 2.

We e-mail you the decision within five (5) business days of receipt.

7. Refund Method & Timing

  • Approved refunds are issued to the original payment method (credit card, PayPal, etc.).
  • Funds typically appear on your statement within 3–7 business days after approval but may take longer depending on your financial institution.
  • Original shipping fees are non-refundable unless we shipped the wrong item or it arrived damaged.

8. Exchanges

If you prefer an exchange instead of a refund, let us know when you request the RMA. We can:

  • Send a replacement of the same SKU (subject to stock availability), or
  • Issue store credit for you to pick an alternative item.

Exchange orders ship after we receive and inspect the original item.

9. Statutory Rights & Disclosures

  • Nothing in this policy limits rights you may hold under Colorado or federal law, including the right to prompt, full refunds for goods that fail to conform to contract.
  • Per Colo. Rev. Stat. § 6-1-105, this refund policy is conspicuously posted and forms part of every sales contract with 420 High Bud.
  • Cannabis-related products are sold only to customers aged 21+ in jurisdictions where such sales are lawful.

10. Need Help?

Customer Care
E-mail : highbud-420@outlook.com
Phone +1 (XXX) XXX-XXXX (Mon–Fri, 9 a.m.–5 p.m. MT)

We’re here to make the process smooth—reach out with any questions before mailing your item back.